The highest standard of care
University Hospitals becomes part of the first health system in the nation to achieve elite ISO 9001 certification—independently verifying that the highest levels of safety and quality are right here in your backyard.
.The ISO 9001 certification for University Hospitals was the result of an intensive audit process, in which surveyors interviewed caregivers across roles and functions, observed real-time work, and reviewed how decisions are made.
I n the world of health care, “quality” is often a word used loosely. University Hospitals, however, has moved beyond words to independently verified excellence, earning the ISO 9001 Quality Management System certification across all its hospitals.
As the first health system in the nation to achieve this system-wide milestone, UH provides area residents with the peace of mind that its local care meets the highest global benchmarks for safety and accountability. This certification isn’t just a badge of honor. It is a rigorous validation of the processes that keep patients safe every single day.
“ISO 9001 is the world’s most widely recognized quality management standard,” says Peter J. Pronovost, MD, PhD, Chief Quality & Clinical Transformation Officer at UH. “Organizations like ours are evaluated by on-site surveyors who drill down to find out whether we have strong systems in place to identify risks and mitigate them. It shows that we operate with discipline, consistency and measurable accountability.”
A Proven Standard of Excellence
The certification was the result of an intensive audit process, in which surveyors interviewed caregivers across roles and functions, observed real-time work, and reviewed how decisions are made. Across the entire system-wide survey, zero non-conformities were issued, meaning there were no major or minor findings of error.
“This certification shows our patients and our community that when we say quality and safety matter, we mean it, we measure it, and we constantly work to make it better,” says Cliff Megerian, MD and CEO of University Hospitals. “They deserve nothing less. It is a testament to how we work every day to constantly improve the care we provide through standardizing best practices and empowering frontline teams.”
Local Care, Global Precision
For patients at UH St. John, this certification ensures the “geographic gap” in health care has been eliminated. Whether a patient enters an emergency room here or at the main academic medical center, they are backed by the same award-winning protocols and expertise.
“Our patients aren’t just cases—they’re our neighbors, friends and family,” says Brian Monter, Market President and Chief Operating Officer of UH St. John Medical Center. “ISO 9001 certification shows that behind every interaction is a system built to deliver safe, consistent care, so patients here can feel reassured and supported at every step.”
Results That Matter
The results of this disciplined approach are already clear. In 2025, University Hospitals achieved its lowest observed-to-expected sepsis mortality on record—a direct outcome of the system-wide focus on excellence.
“ISO 9001 is a living document,” adds Dr. Pronovost. “In our day-to-day care of patients, it provides the foundation, reminding us that with every act and every decision, we must work intentionally with the goal of the highest quality.”
UH St. John Medical Center
29000 Center Ridge Road, Westlake
UH Geauga Medical Center
13207 Ravenna Road, Chardon
UH TriPointMedical Center
590 Auburn Road, Painesville
UH Lake West Medical Center
36000 Euclid Ave.,Willoughby
UH Parma Medical Center
6525 Powers Blvd., Medical Arts Center 3, Parma
UH Ahuja Medical Center
3999 Richmond Road, Beachwood
DNV ISO Certification Badge
• Independently Verified Evaluated by on-site surveyors who drill down to ensure UH has strong systems in place to identify and mitigate risks
• System-Wide Consistency The first system in Ohio to have every hospital and its headquarters ISO 9001-certified.
• Measurable Accountability In 2025, UH achieved its lowest observed-to-expected sepsis mortality on record.
• Empowered Caregivers A culture that encourages “good catch” reporting and empowers staff to “stop the line” for safety.
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