Flooring you truly need

For decades, we’ve all known Northport Flooring America on West Portage Trail as a place to buy high-quality, affordable carpet. Several years ago, the company also began offering hard-surface flooring. And now, with a recent name change to MDG Flooring America – Kiba Studios, the store offers the same high-quality customer experience you find at other MDG locations—but with a particular emphasis on tile and high-quality countertops like Cambria.

“It’s the same great people and the same owners,” explains President Steve Walbolt. “The name change simply reflects all the many different products and services we now offer.

Next-Level Service

Among the company’s core values is what Steve calls “Next-Level Service.” “Our goal is always to provide excellent service to our team members and our customers,” he says. “From the moment you walk into one of our showrooms to the finished installation and beyond, we are keenly focused on service and the customer experience.”

Part of this focus includes making sure you purchase exactly the right flooring to meet your needs by asking essential questions you won’t be asked at a big-box store.

“It’s not just about selling flooring,” explains Director of Marketing Christina Walbolt. “We want to make sure you purchase flooring that you will love for years to come. We’ll ask about the room or rooms you’re redoing, including how your family lives in those rooms and the amount of foot traffic. We’ll ask about your lifestyle, whether you have children or pets. And if you have a canine family member, what breed is it? Large dogs with long, sharp toenails may require a different option than smaller breeds. We want your flooring to last.”

Everyone at MDG Flooring America – Kiba Studios has gone through extensive training to become a certified flooring expert. And the company is so confident in its team and its processes that it offers an industry-leading guarantee. It’s called the “Adore Your Floor Guarantee,” and it simply states: “If you don’t love your floor, we’ll replace it for free.”

“Yes, that’s a powerful guarantee,” Christina adds. “But if we do our job right upfront—and finish with our professional installation—we’ll know for sure you will love your floor.”

A Focus on Family

Lots of organizations talk about family values, but MDG lives them.

“We’re a family-owned company, and we work to treat everyone else like family,” Steve says. “That includes our team members. We never call them ‘employees’ because they don’t just work here, they are members of our team. They’ve become our friends, we’ve grown together over time, and we treat each other like family.”

The focus on family extends to customers, too.

“We care about the people who come through our doors, and we want them to get what they truly need,” Christina says. “Many customers have become good friends over the years. That’s important when it comes to flooring because people come back again and again for other rooms in their homes. We’re here to create customers for life.”

Custom Area Rugs

Each location now offers custom carpet binding. Gone are the days of buying a mass-produced area rug at Costco. You can now get exactly what you want. “You pick out any carpet in our store and we’ll turn it into a custom-sized area rug for you,” Christina explains. “And because we now have our own binding equipment, we don’t have to ship the job out, saving you time and money.”

Carpet binding is ideal for households with pets. “You can now enjoy hard-surface flooring—tile, hardwood or luxury vinyl—with a custom area rug that can easily be cleaned or replaced.”

MDG Flooring America – Kiba Studios has three locations: 3812 Pearl Road in Medina, 330-725-5252; 4720 Great Northern Blvd. in North Olmsted, 440-614-1653; and now at 661 W. Portage Trail in Akron, 330-923-9988. Visit MDGFlooringAmerica.com for more information.