Leaf-free gutters
By Patricia Nugent
For anyone who has ever stressed about the unknowns involved when working with service people on outdoor home maintenance projects, it’s time you got to know The Gutter Boys.
Led by owners Ken Wilson and Anthony Alberino, for the past 16 years this family-owned and operated company has set the standard high in terms of honesty, transparency and customer responsiveness. Providing a refreshingly professional customer experience has garnered them A+ accolades from organizations such as Angie’s List and the Better Business Bureau, as well as five-star reviews from customers.
“Our approach is an about-face from how most gutter companies operate,” says Ken. “First of all, the relationship begins with the initial phone call, which is answered by a friendly, knowledgeable person who assesses the job and sets up the appointment. There are no high-pressure sales pitches or gimmicks.”
From there, he says, people are greeted by a professional team of gutter cleaners and certified master guard installers. All Gutter Boys employees earn professional wages with benefits so they can support their families. They arrive in a branded box truck and wear a uniform.
Our employees perform all installations services, rather than sub-contractors like some other companies use,” says Ken. “Our team is well-trained and seasoned.”
He says the job isn’t complete until a technician has gone over the Eight-Point Quality Check List with the customer to make sure they are pleased with every aspect of the work.
“And since we are always looking for input on how we can perform better, one of our guys follows up with a phone call making sure the customer is satisfied,” he says. “Perfecting the most responsive customer service in town is a particular point of pride for us.”
Voted 2017 Best Gutter Guard in America
Ken and Anthony took the same uncompromising approach to quality when they researched the market for gutter guards.
“With 10,000+ customers, we’ve seen countless guards out there that have failed for a number of reasons,” says Anthony.
“Most of the trouble revolves around creating the ideal balance of letting in just enough water to run through the system, while keeping out leaves, debris and pests. When we looked to partner with the most technologically advanced system made, we chose Valor Gutter Guards.”
Exclusive to Gutter Boys, these guards feature an advanced micro-mesh design and a patented S-curve design that withstand even the heaviest rainfall.
“Without getting too technical, let me just say that all of the other guards on the market pale in comparison to the durability and functionality of Valor Guards,” says Ken.
With high-minded design comes high expectations, and the company is confident enough to offer an industry-leading 20-year warranty on the product.
Earlier Leaf Drop
Obviously, Ken is an ardent follower of the weather, as it directly impacts his business. And he reports that a drier than usual, very hot fall—with record-breaking days in the 90s—has “pretty much cooked the leaves on the trees” and made them fall earlier than usual.
And all those crispy leaves are piling up in your gutters, gunking up the flow, clogging and potentially damaging the entire system.
“With our current offer of a free gutter cleaning with a guard installation, there really has never been a better time to say goodbye to decaying debris in your gutters, and ensure the system’s long life,” he says.
The Gutter Boys is headquartered at 8059 Lewis Road, Suite 301, in Berea. They are Better Business Bureau accredited, bonded and insured. Call 440-454-7040 to schedule a free onsite consultation and estimate, or visit TheGutterBoys.com for more information.